Terms of Service & EULA

Effective date: April 15, 2026 Last updated: April 15, 2026

These Terms of Service and End User License Agreement (the "Terms") are a binding agreement between you and PXA LLC dba Hammock, a New York limited liability company ("Hammock," "we," "us," or "our"), governing your access to and use of the Atlas web and mobile applications, the Eirene AI assistant, the Hammock Connect integrations, our websites, and our bookkeeping, financial-controls, and advisory services (collectively, the "Services").

PLEASE READ CAREFULLY. Section 21 contains a binding arbitration agreement and class-action waiver that affect how disputes are resolved. By accessing or using the Services, or by clicking "I agree," you accept these Terms.

1. Acceptance and eligibility

By using the Services you represent that you are at least 18 years old and able to form a binding contract. If you use the Services on behalf of an organization ("Customer"), you represent that you are authorized to bind that organization, and "you" refers to that organization. The Services are intended for business use.

If you and Hammock have signed a separate written agreement or order form (a "Master Agreement"), that agreement controls and prevails over any conflicting term here.

2. Definitions

• "Services" — the software, applications, websites, AI features, integrations, and professional services described above.
• "Software" — the Atlas web and mobile applications and any related Hammock client software.
• "Customer Data" — data, documents, and content you or your authorized users submit to or generate within the Services, including financial records and personal information about your employees, vendors, contractors, or clients.
• "AI Features" — features that use machine learning or large language models, including the Eirene assistant, document extraction/OCR, categorization, drafting, and insights.
• "Professional Services" — bookkeeping, financial-controls, accounting-operations support, and advisory work performed by Hammock personnel.
• "Documentation" — Hammock's user guides and help materials.

3. The Services

Hammock provides (a) Software for expense management, financial controls, and bookkeeping collaboration; (b) AI Features; (c) integrations with third-party systems; and, where contracted, (d) Professional Services. The specific Services and any fees are set out in your order form, subscription selection, or Master Agreement.

We may modify, enhance, or discontinue features over time. We will not materially reduce the core functionality of a paid subscription during its then-current term without providing a comparable alternative or a pro-rata refund.

4. Accounts, access, and security

You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials and for all activity under your account and your authorized users. You will promptly notify us of any unauthorized access. You are responsible for ensuring your authorized users comply with these Terms.

5. License grant (EULA)

Subject to these Terms and payment of applicable fees, Hammock grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Software and Documentation solely for your internal business purposes during your subscription term. On mobile, the license covers installation and use on devices you own or control, as permitted by the applicable app store. All rights not expressly granted are reserved by Hammock.

6. Acceptable use and restrictions

You will not, and will not permit anyone to:

• copy, modify, translate, or create derivative works of the Software, except as permitted by law;
• reverse engineer, decompile, or disassemble the Software, or attempt to derive source code, except to the extent that restriction is prohibited by applicable law;
• rent, lease, sell, sublicense, distribute, or provide the Services to third parties as a service bureau, except as expressly authorized;
• circumvent or disable security, usage limits, or access controls;
• upload malware or interfere with or disrupt the integrity or performance of the Services;
• use the Services to violate law, infringe rights, or process data you lack the right to process;
• access the Services to build a competing product or benchmark without our consent;
• use the Services or AI Features to make decisions that produce legal or similarly significant effects about individuals without appropriate human review; or
• use automated means to scrape or extract data except via features or APIs we provide.

7. Customer Data and your responsibilities

7.1 Ownership. As between the parties, you own your Customer Data. You grant Hammock a worldwide, royalty-free license to host, process, transmit, display, and use Customer Data solely to provide, secure, and support the Services and as otherwise permitted in these Terms and our Privacy Policy.

7.2 Product improvement, model training, and benchmarking. Hammock may de-identify, aggregate, and anonymize Customer Data and may use such de-identified data to (a) operate, analyze, develop, train, and improve Hammock's models, features, and Services, and (b) generate aggregated analytics and anonymized benchmarks (e.g., industry, peer, or cohort comparisons surfaced as insights). Hammock applies commercially reasonable measures to prevent re-identification, and aggregated and benchmarking outputs do not identify any individual Customer or person. Hammock does not sell Customer Data, and our AI sub-processors are contractually prohibited from using Customer Data to train their own foundation models (see Privacy Policy).

Because these uses extend beyond core service delivery, they are set out in, and affirmatively acknowledged under, the Technology & Data Use Addendum, which forms part of these Terms. Customers may opt out of having their de-identified data used for Hammock model training or benchmarking, and may request enterprise terms addressing data residency and retention, as described in that Addendum, a DPA, or a Master Agreement.

7.3 Your responsibilities. You are responsible for the accuracy, quality, and legality of Customer Data; for having the necessary rights and consents to submit it (including any personal information about third parties); and for configuring roles and permissions appropriately. You will not submit data you are not authorized to share.

7.4 Connected accounts. When you connect third-party services (e.g., QuickBooks Online, Shopify, Centerbase, banking or card feeds), you authorize Hammock to access and exchange data with those services per the scopes you grant. Your use of those services is governed by their own terms; Hammock is not responsible for them.

8. AI Features — disclaimers and your obligations

8.1 Nature of AI output. AI Features generate content using probabilistic models and may be inaccurate, incomplete, or out of date. Output is provided for your assistance and convenience.

8.2 Not professional advice. Hammock is not a licensed public accounting firm, and except as expressly agreed in writing, the Services do not constitute audit, attestation, assurance, tax, legal, or investment advice. AI output in particular is not professional advice and must not be relied upon as such.

8.3 Human review and your responsibility. Material deliverables produced through Professional Services are subject to human review by Hammock personnel. You remain responsible for reviewing, verifying, and approving AI-assisted and AI-generated output before relying on it, filing it, or using it for financial, tax, or compliance decisions. Management retains responsibility for its financial records and decisions.

8.4 Third-party AI. AI Features rely on third-party providers (e.g., Anthropic, OpenAI, Google). Their availability and behavior are outside our control, and we are not liable for their output.

9. Professional Services

Where you engage Hammock for Professional Services, the following apply in addition to these Terms and any statement of work or order form:

• Scope. We perform the bookkeeping, controls, and advisory tasks described in the applicable scope. Anything not described is out of scope.
• No CPA/attest services. Unless a separate written engagement letter expressly provides otherwise, we do not perform audits, reviews, compilations, attestation engagements, or tax-return preparation, and we issue no opinion or assurance on financial statements.
• Client responsibilities. You will provide timely, accurate, and complete information and access; designate a competent person to oversee the work and accept management responsibility for the results; and review deliverables. The reliability of our work depends on the information you provide.
• Reliance. Deliverables are for your internal business use and may not be relied upon by third parties without our written consent.

10. Third-party services and integrations

The Services interoperate with third-party products you choose to use. Those products are governed by their own terms and privacy policies, and Hammock does not warrant and is not responsible for them. Your dealings with third-party providers are solely between you and them.

11. Fees, billing, and taxes

11.1 Fees. You agree to pay the fees for your subscription and any Professional Services as described at purchase or in your order form/Master Agreement. Fees are stated in U.S. dollars.

11.2 Payment. SaaS subscription fees are billed in advance on a recurring basis through our payment processor, Stripe. Bill payments and certain transactions for managed-service clients are processed through Bill.com. Professional Services fees are billed as set out in the applicable statement of work. Late amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law.

11.3 Auto-renewal. Unless otherwise stated, subscriptions automatically renew for successive periods equal to the prior term, at the then-current rates, until cancelled. You may cancel renewal at any time before the end of the current term through your account settings or by written notice to support@gethammock.com.

11.4 Taxes. Fees are exclusive of taxes; you are responsible for applicable sales, use, VAT, and similar taxes, excluding taxes on Hammock's income.

11.5 Refunds. Except as required by law or expressly stated, fees are non-refundable.

11.6 Changes. We may change fees on renewal with at least 30 days' prior notice.

12. Term, suspension, and termination

12.1 Term. These Terms apply while you use the Services and for any subscription term.

12.2 Suspension. We may suspend access for non-payment, security risk, suspected violation of these Terms, or as required by law, using reasonable efforts to notify you.

12.3 Termination. Either party may terminate for material breach not cured within 30 days of notice. You may stop using and cancel as provided above. We may terminate or decline to renew on notice.

12.4 Effect. On termination, your license ends and access ceases. For a period of 30 days after termination, you may request export of your Customer Data; thereafter we may delete it, subject to legal retention requirements and our right to retain de-identified data. Sections that by their nature should survive (including 6–8, 11, 13–21) survive termination.

13. Confidentiality

Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to representatives bound by confidentiality. This does not apply to information that is public, already known, independently developed, or rightfully received from a third party, or that must be disclosed by law (with notice where permitted).

14. Intellectual property

Hammock and its licensors own all rights in the Services, Software, AI Features, Documentation, and all related intellectual property, including all improvements. These Terms grant no rights except the limited license in Section 5. The Hammock, Atlas, Solon, and Eirene names and logos are trademarks of Hammock; you may not use them without permission.

15. Feedback

If you provide suggestions or feedback, you grant Hammock a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.

16. Beta and pre-release features

We may offer features identified as beta, preview, or experimental. They are provided "as is," may be changed or withdrawn, and are excluded from any warranties and service commitments.

17. Warranties and disclaimers

EXCEPT AS EXPRESSLY STATED IN A SIGNED MASTER AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND HAMMOCK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HAMMOCK DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE. YOU ASSUME RESPONSIBILITY FOR YOUR USE OF, AND RELIANCE ON, THE SERVICES AND ANY OUTPUT. Some jurisdictions do not allow certain disclaimers, so some may not apply to you.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.
• HAMMOCK'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES AND THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID HAMMOCK FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100.

These limits apply to all theories of liability and are an essential basis of the bargain. Some jurisdictions do not allow certain limitations, so some may not apply to you.

19. Indemnification

You will defend, indemnify, and hold harmless Hammock and its affiliates, and their respective officers, employees, and agents, from claims, damages, and costs (including reasonable attorneys' fees) arising from (a) your Customer Data, (b) your use of the Services in violation of these Terms or law, or (c) your violation of third-party rights.

20. Privacy, data processing, and addenda

Our handling of personal information is described in the Privacy Policy, which is incorporated by reference. The following addenda also apply and are incorporated into these Terms to the extent applicable to you:

• the Technology & Data Use Addendum, which governs cloud infrastructure, sub-processors, AI-assisted workflows, automation, retention, anonymized analytics and benchmarking, and Hammock model training; and
• the Data Processing Addendum (DPA), which governs Customer Data processed on your behalf where Hammock acts as a processor / service provider, including for Customers subject to GDPR/UK GDPR or U.S. state privacy laws.

Where executed, an order form, DPA, or Master Agreement prevails over a conflicting term in these Terms with respect to its subject matter.

21. Governing law and dispute resolution

21.1 Governing law. These Terms are governed by the laws of the State of New York, excluding its conflict-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods.

21.2 Informal resolution. Before filing a claim, the parties will attempt to resolve the dispute informally by contacting support@gethammock.com and negotiating in good faith for 30 days.

21.3 Binding arbitration. Except for the carve-outs below, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by JAMS under its applicable rules, before one arbitrator, seated in New York, New York. Judgment on the award may be entered in any court of competent jurisdiction.

21.4 Class-action waiver. Disputes will be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over any class proceeding.

21.5 Carve-outs. Either party may (a) bring a claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect intellectual property or confidential information.

22. Apple App Store and Google Play (mobile EULA terms)

If you obtain the Atlas mobile app through the Apple App Store or Google Play, the following apply:

• This EULA is between you and Hammock only, not with Apple or Google, who are not responsible for the app or its content.
• Your license is limited to use on Apple/Google-branded or Android devices you own or control, as permitted by the applicable store's usage rules.
• Apple and Google have no obligation to provide maintenance or support for the app.
• To the extent permitted by law, any warranty failure is Hammock's responsibility, and Apple/Google are not responsible for product-liability, legal/regulatory, or third-party IP claims relating to the app.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
• You represent you are not located in an embargoed country or on a prohibited-party list.

23. General provisions

• Changes to these Terms. We may update these Terms; for material changes we will provide notice (e.g., email or in-product). Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services.
• Assignment. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures due to events beyond reasonable control.
• Notices. Legal notices to Hammock: support@gethammock.com and 64 Beaver Street, Unit 514, New York, NY 10004. To you: via your account email or in-product.
• Entire agreement. These Terms (with the Privacy Policy, any order form, DPA, or Master Agreement) are the entire agreement and supersede prior understandings.
• Severability; waiver. If any provision is unenforceable, the rest remains in effect; failure to enforce is not a waiver.
• Relationship. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.
• Export & compliance. You will comply with applicable export-control and sanctions laws.
• U.S. government end users. The Software is "commercial computer software" provided with restricted rights.

24. Contact

PXA LLC dba Hammock
64 Beaver Street, Unit 514, New York, NY 10004
General: support@gethammock.com